Refund / Cancellation Policy

At We Developers, we strive to ensure that our customers are satisfied with their eSIM purchases. Due to the digital nature of eSIM products, please review our refund policy carefully before making a purchase.

• No Refund Policy After Activation
  

  Once an eSIM has been successfully delivered and activated (scanned or installed on a device), no refunds or cancellations are allowed under any circumstances.

• Eligibility for Refund
  

  You may be eligible for a refund only if:

  • The eSIM profile has not been delivered (i.e., QR code or installation instructions were not sent).
  • The eSIM cannot be installed or used due to technical issues originating from our system, and our support team is unable to resolve the issue within 72 hours.
  • The eSIM is not compatible with your device, provided that device compatibility guidelines were followed as per our website.

• Non-Refundable Cases
  

  Refunds will not be granted in the following situations:

  • Incompatibility with your device if it was not checked prior to purchase.
  • Accidental purchase or change of mind.
  • Issues caused by user error (e.g., deleting the eSIM, installing on the wrong device).
  • Poor or no network coverage in the destination country (coverage is provided by third-party telecom operators).

• How to Request a Refund
  

  To request a refund, contact our support team at info@wwesim.com within 7 days of purchase, and include:

  • Order ID
  • Email used during purchase
  • Description of the issue
  • Screenshots or proof if applicable
  • Our team will review your case and respond within 3 business days.

• Dispute Resolution
  

  If a dispute arises, we encourage users to contact our support team before initiating chargebacks or disputes with payment providers. Unwarranted chargebacks may result in account suspension or blacklisting.